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Volume 4
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Issue 1

Staffing Crisis in Healthcare

By:
Victoria
Swanson
The contemporary healthcare system faces an unprecedented staffing crisis characterized not by empty hospital rooms but by vacant positions on staffing schedules. This qualitative study examines how staffing shortages affect healthcare delivery and worker wellbeing, focusing on burnout and retention challenges. A survey of 15 healthcare professionals across three primary care offices in Connecticut found that 53.33% of respondents reported significant burnout, with 46.67% feeling overwhelmed by their workload daily. Analysis revealed that shortages stem from both internal organizational factors (inadequate compensation and a lack of professional development) and broader external pressures (an aging population, the COVID-19 aftermath, and limitations in the educational pipeline). The findings suggest that successful retention strategies must address the workplace environment and systemic healthcare challenges. Recommendations include implementing regular feedback mechanisms through Press Ganey surveys, ensuring appropriate resource allocation for adequate staffing, and developing comprehensive retention programs. Although limited by sample size, this study offers valuable insights into the experiences of frontline healthcare workers and provides practical approaches to mitigating the ongoing staffing crisis.
Published:
June 6, 2025
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Dr. Frank M. Valier, a Distinguished Professor and  IBM-AI certified professional, brings exceptional leadership to healthcare education as the publisher and editor of the prestigious "Journal of Healthcare Administration and Policy." Throughout his distinguished 25-year career, he has demonstrated excellence in administration, graduate-level teaching, scholarly research, and academic publication.

At Charter Oak State College in New Britain, Connecticut, Dr. Valier serves as the lead faculty instructor where he has revolutionized the Master of Healthcare Administration program through his development and instruction of its cornerstone Capstone course. His innovative teaching methods and curriculum design reflect his deep understanding of both healthcare administration and information technology.

Dr. Valier earned his Doctor of Business Administration in Information Technology Management from Nova Southeastern University in Ft. Lauderdale, Flordia specializing in Health Information Systems. His groundbreaking dissertation, "A Primary Study of the Perception of Characteristics of Innovation during Pre-Diffusion Stage," earned recognition from the Association of Information Systems with a Best Paper Award nomination. This seminal work, published in the "Journal of International Technology and Information," demonstrates his significant contributions to understanding technology adoption in healthcare settings.

As an educator, Dr. Valier exemplifies the transformative power of engaged teaching. His approach combines rigorous academic standards with genuine enthusiasm for student success, creating an environment where complex healthcare concepts become accessible and meaningful. Students consistently praise his ability to bridge theoretical knowledge with practical application, a skill that aligns perfectly with Charter Oak State College's mission of providing relevant, career-focused education.

Contact Information:

Dr. Frank Marshall Valier

Healthcare Sciences and Technology Department

Charter Oak State College
185 Main Street
New Britain, CT 06051

Email:  fvalier@charteroak.edu

© 2025 Journal of Healthcare Administration Practice. all rights reserved
Updated 6/6/25