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Issue 3

Understanding the Reasons Behind Unexplained Increases in Appointment Cancellations

By:
Victoria
Agyei-Kyem
Unexplained appointment cancellations pose significant challenges across various industries, including healthcare, education, and professional services. Appointment cancellations have become a considerable challenge for many industries, particularly healthcare, education, and service sectors. While some cancellations can be explained by apparent factors such as illness or scheduling conflicts, there are instances where cancellations increase without clear, identifiable reasons. This paper explores the underlying causes of these unexplained increases, focusing on external and internal factors that may contribute to the trend. It examines the role of personal circumstances in influencing cancellations, such as socioeconomic factors, distance-related challenges, systemic healthcare issues, financial constraints related to cost barriers, and family emergencies.
Published:
January 7, 2025
View Manuscript

Dr. Frank M. Valier, a Distinguished Professor and  IBM-AI certified professional, brings exceptional leadership to healthcare education as the publisher and editor of the prestigious "Journal of Healthcare Administration and Policy." Throughout his distinguished 25-year career, he has demonstrated excellence in administration, graduate-level teaching, scholarly research, and academic publication.

At Charter Oak State College in New Britain, Connecticut, Dr. Valier serves as the lead faculty instructor where he has revolutionized the Master of Healthcare Administration program through his development and instruction of its cornerstone Capstone course. His innovative teaching methods and curriculum design reflect his deep understanding of both healthcare administration and information technology.

Dr. Valier earned his Doctor of Business Administration in Information Technology Management from Nova Southeastern University in Ft. Lauderdale, Flordia specializing in Health Information Systems. His groundbreaking dissertation, "A Primary Study of the Perception of Characteristics of Innovation during Pre-Diffusion Stage," earned recognition from the Association of Information Systems with a Best Paper Award nomination. This seminal work, published in the "Journal of International Technology and Information," demonstrates his significant contributions to understanding technology adoption in healthcare settings.

As an educator, Dr. Valier exemplifies the transformative power of engaged teaching. His approach combines rigorous academic standards with genuine enthusiasm for student success, creating an environment where complex healthcare concepts become accessible and meaningful. Students consistently praise his ability to bridge theoretical knowledge with practical application, a skill that aligns perfectly with Charter Oak State College's mission of providing relevant, career-focused education.

Contact Information:

Dr. Frank Marshall Valier

Healthcare Sciences and Technology Department

Charter Oak State College
185 Main Street
New Britain, CT 06051

Email:  fvalier@charteroak.edu

© 2025 Journal of Healthcare Administration Practice. all rights reserved
Updated 6/6/25