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Issue 1

Improving health literacy materials and communication in healthcare settings: Health Literacy Universal Precautions. Abstract

By:
Shaleah
Richards
Health literacy is required to navigate the complex healthcare system and for patients to take a protective approach to improve their health. Understanding verbal and written communication can be challenging for many people when other barriers include limited English, low socioeconomic status, elderly populations, race and ethnicity differences, and age differences (Lopez et al., 2022). According to The Agency for Healthcare Research and Quality (2020), 12 percent of American Adults have adequate health literacy required to comprehend health information and traverse the system. Therefore, health literacy is essential to understanding health needs and information to make informed decisions. This study aims to examine participants’ knowledge of written and oral communication. The Health Literacy Patient Survey from the Health Literacy Universal Precautions Toolkit, 2nd Edition, to patients to assess health literacy level and communication comprehension.
Published:
May 23, 2023
View Manuscript

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Frank Marshall Valier, D.B.A., CAIBP

Professor of Healthcare Administration & Technology

Health Sciences & Technology Department

Charter Oak State College

New Britain, CT
Email:  fvalier@charteroak.edu

Dr. Frank Marshall Valier is a Distinguished Charter Oak Professor and a Certified Artificial Intelligence and Blockchain Technology Management Healthcare Professional whose career exemplifies the highest ideals of scholarly leadership, transformative teaching, and academic innovation. As the founder, publisher, and editor of the Journal of Healthcare Administration and Policy (JHCAP), he has created a vital forum for advancing knowledge at the intersection of healthcare administration, policy, and emerging technology.

Over a distinguished 25-year career, Dr. Valier has made enduring contributions to healthcare administration education through excellence in faculty leadership, graduate-level instruction, scholarly research, and academic publication. At Charter Oak State College in New Britain, Connecticut, he serves as Lead Faculty Instructor for the Master of Healthcare Administration (MHA) program, where he has played a pivotal role in shaping the program's academic identity — most notably through the development and teaching of the MHA Capstone course. His curriculum design reflects a sophisticated command of both healthcare administration and information technology management, preparing students to lead with confidence in an increasingly complex and technology-driven healthcare landscape.

Dr. Valier earned his Doctor of Business Administration in Information Technology Management, with a specialization in Healthcare, from Nova Southeastern University in Fort Lauderdale, Florida. His doctoral dissertation, "A Primary Study of the Perception of Characteristics of Innovation during Pre-Diffusion Stage," earned a Best Paper Award nomination from the Association of Information Systems and was subsequently published in the Journal of International Technology and Information Management — a testament to his significant scholarly contributions to the study of technology adoption in healthcare settings.

As an educator, Dr. Valier is widely recognized for his ability to make complex healthcare concepts both accessible and meaningful. He brings to the classroom a rare combination of rigorous academic standards and genuine investment in student success, consistently bridging theoretical frameworks with real-world application. His pedagogical approach reflects a deep alignment with Charter Oak State College's mission of delivering relevant, career-focused, and student-centered education.

Dr. Valier's professional interests continue to evolve at the forefront of healthcare innovation. His expertise in artificial intelligence and blockchain technology management positions him as a thought leader in the digital transformation of healthcare administration — and as a tireless advocate for preparing the next generation of healthcare leaders to meet that challenge.

© 2026 Journal of Healthcare Administration Practice. all rights reserved
Updated 6/1/26