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Issue 1

Is a member opinion survey of any benefit to an insurance company?

By:
Santa
Valdes
Like any other healthcare entity, insurance companies depend on people because the purpose is to cater to and provide quality services. Member satisfaction surveys have become an important tool to capture self-reported assessments about member experiences with insurance companies. Furthermore, since member satisfaction can’t be observed, a survey allows individuals to express their thoughts and feelings regarding an insurance organization's performance and quality of service. This study goes into extensive research on why insurance companies benefit.
Published:
June 1, 2022
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Dr. Frank M. Valier, a Distinguished Professor and certified IBM-CAIFE professional, brings exceptional leadership to healthcare education as the publisher and editor of the prestigious "Journal of Healthcare Administration and Policy." Throughout his distinguished 25-year career, he has demonstrated excellence in administration, graduate-level teaching, scholarly research, and academic publication.

At Charter Oak State College in New Britain, Connecticut, Dr. Valier serves as the lead faculty instructor where he has revolutionized the Master of Healthcare Administration program through his development and instruction of its cornerstone Capstone course. His innovative teaching methods and curriculum design reflect his deep understanding of both healthcare administration and information technology.

Dr. Valier earned his Doctor of Business Administration in Information Technology Management from Nova Southeastern University, specializing in Health Information Systems. His groundbreaking dissertation, "A Primary Study of the Perception of Characteristics of Innovation during Pre-Diffusion Stage," earned recognition from the Association of Information Systems with a Best Paper Award nomination. This seminal work, published in the "Journal of International Technology and Information," demonstrates his significant contributions to understanding technology adoption in healthcare settings.

As an educator, Dr. Valier exemplifies the transformative power of engaged teaching. His approach combines rigorous academic standards with genuine enthusiasm for student success, creating an environment where complex healthcare concepts become accessible and meaningful. Students consistently praise his ability to bridge theoretical knowledge with practical application, a skill that aligns perfectly with Charter Oak State College's mission of providing relevant, career-focused education.

Contact Information:

Frank M. Valier, D.B.A., IBM - CAIFE

‍Healthcare Sciences and Technology Department

‍Charter Oak State College
185 Main Street
New Britain, CT 06051

Email:  fvalier@charteroak.edu

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Updated 1/6/25