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Issue 2

Evaluation of Telehealth Satisfaction

By:
MaKenna
Peterson
Healthcare is constantly changing and evolving. One way that healthcare has exponentially grown recently is the telehealth sector. Only some healthcare visits can transition to a virtual format. For those appointments that can, telehealth can save time and money and improve patient satisfaction if the technology is available, well-functioning, and user-friendly for patients and staff (Parmanto, Lewis, Graham, and Bertolet, 2016). Telehealth can be especially beneficial in rural communities with access or transportation barriers to receiving treatment. Patient satisfaction is essential to providing quality healthcare (Kruse, Krowski, Rodriguez, Tran, Vela, & Brooks, 2017). Telehealth can bridge that gap between not receiving care and receiving good care. Utilizing telehealth will increase overall patient satisfaction and healthcare utilization.
Published:
January 5, 2023
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Dr. Frank M. Valier, a Distinguished Professor and  IBM-AI certified professional, brings exceptional leadership to healthcare education as the publisher and editor of the prestigious "Journal of Healthcare Administration and Policy." Throughout his distinguished 25-year career, he has demonstrated excellence in administration, graduate-level teaching, scholarly research, and academic publication.

At Charter Oak State College in New Britain, Connecticut, Dr. Valier serves as the lead faculty instructor where he has revolutionized the Master of Healthcare Administration program through his development and instruction of its cornerstone Capstone course. His innovative teaching methods and curriculum design reflect his deep understanding of both healthcare administration and information technology.

Dr. Valier earned his Doctor of Business Administration in Information Technology Management from Nova Southeastern University in Ft. Lauderdale, Flordia specializing in Health Information Systems. His groundbreaking dissertation, "A Primary Study of the Perception of Characteristics of Innovation during Pre-Diffusion Stage," earned recognition from the Association of Information Systems with a Best Paper Award nomination. This seminal work, published in the "Journal of International Technology and Information," demonstrates his significant contributions to understanding technology adoption in healthcare settings.

As an educator, Dr. Valier exemplifies the transformative power of engaged teaching. His approach combines rigorous academic standards with genuine enthusiasm for student success, creating an environment where complex healthcare concepts become accessible and meaningful. Students consistently praise his ability to bridge theoretical knowledge with practical application, a skill that aligns perfectly with Charter Oak State College's mission of providing relevant, career-focused education.

Contact Information:

Dr. Frank Marshall Valier

Healthcare Sciences and Technology Department

Charter Oak State College
185 Main Street
New Britain, CT 06051

Email:  fvalier@charteroak.edu

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Updated 6/6/25