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Issue 2

Evaluation of Telehealth Satisfaction

By:
MaKenna
Peterson
Healthcare is constantly changing and evolving. One way that healthcare has exponentially grown recently is the telehealth sector. Only some healthcare visits can transition to a virtual format. For those appointments that can, telehealth can save time and money and improve patient satisfaction if the technology is available, well-functioning, and user-friendly for patients and staff (Parmanto, Lewis, Graham, and Bertolet, 2016). Telehealth can be especially beneficial in rural communities with access or transportation barriers to receiving treatment. Patient satisfaction is essential to providing quality healthcare (Kruse, Krowski, Rodriguez, Tran, Vela, & Brooks, 2017). Telehealth can bridge that gap between not receiving care and receiving good care. Utilizing telehealth will increase overall patient satisfaction and healthcare utilization.
Published:
January 5, 2023
View Manuscript

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Frank Marshall Valier, D.B.A., CAIBP

Professor of Healthcare Administration

Specializing in Healthcare AI & Healthcare Blockchain Technology

Healthcare Sciences & Technology Department

Charter Oak State College

New Britain, CT
Email:  fvalier@charteroak.edu

Dr. Frank Marshall Valier is a Distinguished Charter Oak Professor and a Certified Artificial Intelligence and Blockchain Technology Management Healthcare Professional whose career exemplifies the highest ideals of scholarly leadership, transformative teaching, and academic innovation. As the founder, publisher, and editor of the Journal of Healthcare Administration and Policy (JHCAP), he has created a vital forum for advancing knowledge at the intersection of healthcare administration, policy, and emerging technology.

Over a distinguished 25-year career, Dr. Valier has made enduring contributions to healthcare administration education through excellence in faculty leadership, graduate-level instruction, scholarly research, and academic publication. At Charter Oak State College in New Britain, Connecticut, he serves as Lead Faculty Instructor for the Master of Healthcare Administration (MHA) program, where he has played a pivotal role in shaping the program's academic identity — most notably through the development and teaching of the MHA Capstone course. His curriculum design reflects a sophisticated command of both healthcare administration and information technology management, preparing students to lead with confidence in an increasingly complex and technology-driven healthcare landscape.

Dr. Valier earned his Doctor of Business Administration in Information Technology Management, with a specialization in Healthcare, from Nova Southeastern University in Fort Lauderdale, Florida. His doctoral dissertation, "A Primary Study of the Perception of Characteristics of Innovation during Pre-Diffusion Stage," earned a Best Paper Award nomination from the Association of Information Systems and was subsequently published in the Journal of International Technology and Information Management — a testament to his significant scholarly contributions to the study of technology adoption in healthcare settings.

As an educator, Dr. Valier is widely recognized for his ability to make complex healthcare concepts both accessible and meaningful. He brings to the classroom a rare combination of rigorous academic standards and genuine investment in student success, consistently bridging theoretical frameworks with real-world application. His pedagogical approach reflects a deep alignment with Charter Oak State College's mission of delivering relevant, career-focused, and student-centered education.

Dr. Valier's professional interests continue to evolve at the forefront of healthcare innovation. His expertise in artificial intelligence and blockchain technology management positions him as a thought leader in the digital transformation of healthcare administration — and as a tireless advocate for preparing the next generation of healthcare leaders to meet that challenge.

© 2026 Journal of Healthcare Administration Practice. all rights reserved
Updated 6/1/26