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Issue 2

Promoting Inclusivity within an LGBTQ+ Clinic in Southern Connecticut

By:
Kurtulann
Baig
ABSTRACT The purpose of this study is to examine strategies for improving healthcare outcomes and experiences for LGBTQ+ patients within a healthcare clinic in southern Connecticut. Access to appropriate health care often leads to insufficient health outcomes for LGBTQ+ individuals. Assessing the effectiveness of surveying LGBTQ+ patients at this health clinic, so that changes can be made to make it more welcoming for those who identify as LGBTQ+. Health care providers at this clinic will receive a training video on LGBTQ+ healthcare inclusion as part of this small-scale study. Health education and sensitivity training are essential to improving the experiences of LGBTQ patients and their outcomes. To overcome the healthcare disparities facing this population, it is necessary to advocate for indiscriminate, equitable health care for LGBTQ individuals. (Moran, 2021) These initiatives are to establish better relationships between LGBTQ+ identifying patients and providers at the clinic. The LGBTQ community suffers from higher rates of anxiety, depression, substance abuse, and suicide than heterosexual peers. In the absence of timely medical treatment, patients experience feelings of distrust and discrimination from healthcare providers. There is a clear need for quality improvement as heterosexual and LGBTQ people receive distinct types of health care and experience healthcare providers differently. (Moran, 2021) By combining small-scale research with community empowerment, this study aims to reduce health disparities faced by LGBTQ+ people in Southern Connecticut. Clinical staff at this clinic can ensure LGBTQ+ patients feel valued and supported by creating an inclusive, respectful, and understanding environment. An initiative-taking approach to health management, such as empowering LGBTQ+ communities to conduct self-examinations, can contribute to overall well-being. Lack of education on LGBTQ health and a culture of heteronormativity seem to be responsible for many issues of inadequate care. There is a need for further research on interventions that could facilitate the disclosure of sexual orientation and change heteronormative assumptions held by staff. The inclusion of LGBTQ issues in nursing and midwifery education or continuing professional development is recommended. (Stewart, et al., 2017) As part of the ongoing conversation on healthcare equity, this study emphasizes the importance of collaboration between healthcare providers and LGBTQ+ communities to achieve optimal health outcomes.
Published:
August 1, 2024
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Frank Marshall Valier, D.B.A., CAIBP

Professor of Healthcare Administration & Technology

Health Sciences & Technology Department

Charter Oak State College

New Britain, CT
Email:  fvalier@charteroak.edu

Dr. Frank Marshall Valier is a Distinguished Charter Oak Professor and a Certified Artificial Intelligence and Blockchain Technology Management Healthcare Professional whose career exemplifies the highest ideals of scholarly leadership, transformative teaching, and academic innovation. As the founder, publisher, and editor of the Journal of Healthcare Administration and Policy (JHCAP), he has created a vital forum for advancing knowledge at the intersection of healthcare administration, policy, and emerging technology.

Over a distinguished 25-year career, Dr. Valier has made enduring contributions to healthcare administration education through excellence in faculty leadership, graduate-level instruction, scholarly research, and academic publication. At Charter Oak State College in New Britain, Connecticut, he serves as Lead Faculty Instructor for the Master of Healthcare Administration (MHA) program, where he has played a pivotal role in shaping the program's academic identity — most notably through the development and teaching of the MHA Capstone course. His curriculum design reflects a sophisticated command of both healthcare administration and information technology management, preparing students to lead with confidence in an increasingly complex and technology-driven healthcare landscape.

Dr. Valier earned his Doctor of Business Administration in Information Technology Management, with a specialization in Healthcare, from Nova Southeastern University in Fort Lauderdale, Florida. His doctoral dissertation, "A Primary Study of the Perception of Characteristics of Innovation during Pre-Diffusion Stage," earned a Best Paper Award nomination from the Association of Information Systems and was subsequently published in the Journal of International Technology and Information Management — a testament to his significant scholarly contributions to the study of technology adoption in healthcare settings.

As an educator, Dr. Valier is widely recognized for his ability to make complex healthcare concepts both accessible and meaningful. He brings to the classroom a rare combination of rigorous academic standards and genuine investment in student success, consistently bridging theoretical frameworks with real-world application. His pedagogical approach reflects a deep alignment with Charter Oak State College's mission of delivering relevant, career-focused, and student-centered education.

Dr. Valier's professional interests continue to evolve at the forefront of healthcare innovation. His expertise in artificial intelligence and blockchain technology management positions him as a thought leader in the digital transformation of healthcare administration — and as a tireless advocate for preparing the next generation of healthcare leaders to meet that challenge.

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Updated 6/1/26