Volume 3
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Issue 2

Enhancing Efficiency in Ophthalmic Practice through Lean Six Sigma and Continuous Improvement Methodologies

By:
Jessica
Lundeen
ABSTRACT In Healthcare, high turnover rates are at an all-time high, and the main reason is workforce morale. Healthcare administrators must possess many skillsets or coaching skills when keeping a workforce motivated, happy and inspired. Morale is an excellent tool to evaluate and gauge the success of your organization. There is a saying that states a happy wife is satisfied in life. People have concluded that your marriage will succeed when your wife is happy. This saying originated from a 1908 and 1903 poem entitled "The Work and Wages Party." The irony of work and wages is mentioned in the poem. Thus, it coincides with the workers; the wife is the worker, and the husband is the company's leader. Being a leader is a great responsibility... In Healthcare, the CEO and other higher-tier- management figures are responsible for leading companies to be successful. Evaluating worker satisfaction has been a challenge in the industry to determine better if workers are pleased has been a challenge, especially for rapid workers. Although many underpaid employees love what they do, there is a higher possibility that they will be less satisfied with the organization. Their whole industry would be scrambling to hire subordinates to employ. Leaders must find the aspects (qualities) that create a "culture” that cultivates a culture of respect with respectful management and transparency. As a result, staff members feel safe talking about disrespectful behavior without fear of reprisal" (Grissinger,2017). To achieve these goals of addressing morale, leaders must use resources such as questionnaires that will be used to help understand the two agencies. One will be used for Medicaid Case Managers of the insurance company, and the other for nursing home staff.
Published:
August 1, 2024
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