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Issue 3

Professional Resilience in the Age of AI: Redefining the Medical Coder’s Value Proposition

By:
Dewi
Setiawan
Artificial Intelligence (AI) technology in healthcare promises more efficient processes and accurate outcomes, which then results in lower operational costs. The use of AI solutions in medical coding is rapidly growing and has helped healthcare organizations increase productivity and reduce the burden on coders. But, unlike a well-trained medical coder, AI does not have the capability and sensitivity to extract and interpret pertinent information from complex medical record scenarios. The medical record includes ambiguous acronyms, local jargon, and specialty medical language and terminology that add to the complexity of abstracting documentation. For AI to learn these skills, medical coders will have to teach it, and auditors will have to check its accuracy. This study examines how medical coders perceive the use of AI in medical coding. It utilizes survey data to analyze the performance and impact of AI utilization in medical coding, the likelihood of AI completely replacing medical coders and the necessary skills or knowledge a medical coder needs to stay relevant and adjust to the change. A survey was created using freeonlinesurveys.com. The link was distributed through professional social media, LinkedIn, targeting medical coders with coding and health information credentials. The survey consists of nineteen (19) questions assessing their type of credential(s), coding experience, knowledge and experience in AI, how AI impacts medical coding, and what skill set and type of training they think would be beneficial to anticipate the change, Keywords: productivity, efficiency, accuracy, skills, change, adaptable, collaboration
Published:
January 7, 2025
View Manuscript

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Frank Marshall Valier, D.B.A., CAIBP

Professor of Healthcare Administration & Technology

Health Sciences & Technology Department

Charter Oak State College

New Britain, CT
Email:  fvalier@charteroak.edu

Dr. Frank Marshall Valier is a Distinguished Charter Oak Professor and a Certified Artificial Intelligence and Blockchain Technology Management Healthcare Professional whose career exemplifies the highest ideals of scholarly leadership, transformative teaching, and academic innovation. As the founder, publisher, and editor of the Journal of Healthcare Administration and Policy (JHCAP), he has created a vital forum for advancing knowledge at the intersection of healthcare administration, policy, and emerging technology.

Over a distinguished 25-year career, Dr. Valier has made enduring contributions to healthcare administration education through excellence in faculty leadership, graduate-level instruction, scholarly research, and academic publication. At Charter Oak State College in New Britain, Connecticut, he serves as Lead Faculty Instructor for the Master of Healthcare Administration (MHA) program, where he has played a pivotal role in shaping the program's academic identity — most notably through the development and teaching of the MHA Capstone course. His curriculum design reflects a sophisticated command of both healthcare administration and information technology management, preparing students to lead with confidence in an increasingly complex and technology-driven healthcare landscape.

Dr. Valier earned his Doctor of Business Administration in Information Technology Management, with a specialization in Healthcare, from Nova Southeastern University in Fort Lauderdale, Florida. His doctoral dissertation, "A Primary Study of the Perception of Characteristics of Innovation during Pre-Diffusion Stage," earned a Best Paper Award nomination from the Association of Information Systems and was subsequently published in the Journal of International Technology and Information Management — a testament to his significant scholarly contributions to the study of technology adoption in healthcare settings.

As an educator, Dr. Valier is widely recognized for his ability to make complex healthcare concepts both accessible and meaningful. He brings to the classroom a rare combination of rigorous academic standards and genuine investment in student success, consistently bridging theoretical frameworks with real-world application. His pedagogical approach reflects a deep alignment with Charter Oak State College's mission of delivering relevant, career-focused, and student-centered education.

Dr. Valier's professional interests continue to evolve at the forefront of healthcare innovation. His expertise in artificial intelligence and blockchain technology management positions him as a thought leader in the digital transformation of healthcare administration — and as a tireless advocate for preparing the next generation of healthcare leaders to meet that challenge.

© 2026 Journal of Healthcare Administration Practice. all rights reserved
Updated 6/1/26